Product Update

Introducing our new Pharmacy AI Agent! Demo it here →

Total Solution

VOXO Connect

The Unified Communications Platform with Call Center Capabilities.

What We Do

We simplify business communication with customizable phone systems, video meetings, and team messaging. Easy to install and use, our solutions ensure seamless communication and actionable insights.

  • Phone systems
  • Video Meetings
  • Messaging
  • Smart Conversions
  • Softphone

Phone systems

A customizable softphone. Unlimited call routing. Auto-attendants. SMS functionality. VOXO Connect has all you need to communicate and collaborate with teams and customers in one place.

Core Communication Features

Powerful tools that streamline every interaction, from call routing and monitoring to analytics and AI-driven insights, so your team can communicate faster and serve customers better.

  • Queue Management
    Efficiently manage call queues to minimize wait times and enhance customer satisfaction.

  • Real-Time Monitoring
    Monitor live calls and agent performance with real-time dashboards and analytics.

  • Skill-Based Routing
    Route calls to the most qualified agents based on their skills and expertise.

  • Team Collaboration
    Enable teams to collaborate in realtime with group chats, file sharing, and direct messages.

  • AI Conversations
    Enhance meetings with recording, transcription, keyword extraction, sentiment analysis, and post-call insights.

  • Analytics & Reporting
    Gain insights into your communication patterns with detailed analytics and reporting tools.

  • Interactive Voice Response (IVR)
    Automate routine inquiries and route calls efficiently with advanced IVR capabilities.

  • Call Whispering
    Provide real-time coaching to agents during calls without the customer hearing, improving service quality.

Core Benefits

Advanced Call Center & Business Phone Features

  • Queue Management
    Automation clears the phone queue so techs work on fulfillment.

  • Real Time Monitoring
    See performance as it happens so every recovered hour boosts your bottom line.

  • Skill-Based Routing
    Direct callers to the right expert instantly to improve satisfaction and loyalty.

  • Team collaboration
    Streamline communication so your staff can work with clarity, confidence, and less stress.

  • Interactive Voice Response
    Provide instant, personalized support through voice, text, or chat—cutting wait times dramatically.

  • Call Analytics & Reporting
    Track trends, refill volume, and after-hours activity to make smarter operational decisions.

Our Customers

Communication That Just Works

Testimonials from teams who rely on Connect to keep every call, message, and workflow running smoothly.

“We chose VOXO and they were able to come in very quickly and set up our new phone system, ever since then it’s been really good. And our employees couldn’t be happier.”
Todd Motes
Memphis City Employees Credit Union

“We have been partners & customers with VOXO for several years now and they have exceeded all expectations. They are continuously upgrading and adding helpful features. Their support is quick and personal and they are always willing to help with the hard stuff. We look forward to seeing what they come up with next.”
Michael Erickson
Nextlink

“We have been with VOXO for a few years, and so far everything has been great, when we have issues they jump in and handle them right away and don’t try to sweep things under the rug and blame it on us.”
Brandon Bass
AFR Insurance

“Our company has used VOXO for our phones and faxes for several years. Their customer service is top notch and so is the phone & fax service. We used to be with a national company and got sick of the lack of care or service, but VOXO has been the total opposite. If you need VOIP service, I highly recommend VOXO and their knowledgeable team.”
Eric Cooksey
Buckner Prosthetics

“My experience with VOXO has been really good, the service is great, the support is great, and it is so much better than anything we ever had before. The portal is intuitive and easy to use and everything works the way it’s supposed to.”
John Sabine
Columbia School District

“What sets VOXO apart from other telco providers? Their unique business model: Competitive pricing, no contracts, rapid resolution to customer issues, and no monthly hardware fees are a few advantages of working with VOXO. These things set VOXO apart from the competition.”
Bud Given
Nashville Wire

FAQ

Frequently Asked Questions

We're here to answer all your questions.

  • Do you integrate with my Pharmacy Management System?
  • What kind of customer support do you offer?
  • Do I have to sign a long term contract?
  • Is the installation difficult for my team?
  • Can we request new features for our pharmacy?