Product Update

Introducing our new Pharmacy AI Agent! Demo it here →

v1.6.2

Sep 1, 2025

September Updates

Admin Portal

• BestRx Pharmacy Agent Support (Limited)
• New Pharmacy Agent Configuration Options
  • Assign Announcements
  • Support for multiple transfer destinations
  • Personality for IVA
  • Default Store Hours
  • Prescriber Mailbox Option
• Support for voicemail length
• Add searching for voicemail messages by specific ID

Pharmacy Dashboard

• New Pharmacy Agent Configuration Options
  • Assign Announcements
  • Support for multiple transfer destinations
  • Personality for IVA
  • Default Store Hours
  • Prescriber Mailbox Option
• Add support for queue destinations for Pharmacy Agent
• Add Intercom for support
• Add URAC Reporting
• Add Call Logs

Pharmacy Assistant

• New Pharmacy Agent Configuration Options
  • Assign Announcements
  • Support for multiple transfer destinations
  • Personality for IVA
  • Default Store Hours
  • Prescriber Mailbox Option
• Add Search Patient Tool

Telecom

• Improve AMD Detection
• BestRx IVRs
• New Pharmacy voicemail changes
  • Support for variable voicemail length
• Pharmacy Agent Announcements
• Progress towards FreeSwitch Feature Parity

V2 API

• IVA SMS Destination For Supporting Assistant SMS Modality
• New Pharmacy Agent Configuration Options
  • Assign Announcements
  • Support for multiple transfer destinations
  • Personality for IVA
  • Default Store Hours
  • Prescriber Mailbox Option
• Add support for BestRx (upcoming)
• Add support for pharmacy assistant sessions (live / historical)
• PioneerRx Fallback Priority
• PioneerRx Fax Method for Inbound Document